Foundever is a global leader in the customer experience (CX) market, with 170,000 employees around the world and more than 40 years of experience. With a team dedicated to providing the best experiences for the biggest global and digital-first brands, its innovative CX solutions and technologies are designed to meet the operational needs of its customers, ensuring a seamless experience for consumers in the moments that matter most.
At a time of corporate restructuring, Foundever’s new management identified the need to review contracts and rental values as part of a strategy to optimize costs and improve operational efficiency. It was in this context that Ocupantes was engaged to take on the challenge of negotiating better contractual conditions for the company, with the mission of ensuring that the new commercial bases were advantageous, generating significant savings without compromising the quality of the spaces used by Foundever.
Implemented solutions
We conduct a detailed analysis of the existing contract and market conditions. Using our negotiation skills and in-depth industry knowledge, we were able to obtain more favorable and cost-effective terms for Foundever. This process involved:
Detailed analysis of the existing contract: Thorough assessment of current terms and identification of critical points to be renegotiated.
Market research: Data collection and comparison with other similar contracts on the market to ensure that the new conditions were competitive.
Assertive negotiation: Direct interaction with building owners to reach an agreement that would benefit both parties.
The result of Ocupantes’ intervention was extremely positive. We were able to negotiate excellent commercial bases, resulting in significant savings for Foundever. This success was recognized by Foundever’s global real estate team, who were extremely satisfied with the services provided by Ocupantes.
Douglas Faioli | Partner
Corporate Real Estate Director at Ocupantes, he serves corporate clients from different segments, assisting in the processes of decommissioning, expansion, relocation and renewal of assets. Serves national and multinational companies.
He lived in England for 10 years and worked as an English/Portuguese Interpreter. Graduated in English from North Devon College in England and in Real Estate from Laureate International University.
Phone: +55 11 96384-9167
E-mail: douglas.faioli@ocupantes.com.br
